Cancellation Policy

At Lavocat Tour Planners, we aim to provide clear, fair, and transparent cancellation and refund guidelines. This policy explains our cancellation fee structure, refund timelines, and rescheduling options for all tour packages and travel bookings.

1. Standard Cancellation & Refund Schedule

If you need to cancel your booking, the following refund schedule applies based on the date written notice is received prior to the scheduled tour start date:

Cancellation 21+ days prior to departure: 90% refund of the total booking value (or 100% full travel credit voucher valid for 12 months).
Cancellation 10 – 20 days prior to departure: 50% refund after adjusting non-refundable resort deposits.
Cancellation 7 – 9 days prior to departure: 25% refund, subject to hotel late cancellation retention policies.
Cancellation within 7 days or No-Show: Non-refundable as resort rooms and private fleet vehicles are 100% blocked; goodwill travel credits will be explored on a best-effort basis.

2. Peak Season & Festive Bookings

During peak holiday travel seasons (including Christmas and New Year between December 15 and January 10, Onam festival week, and long holiday weekends), resorts and houseboats enforce 100% non-refundable policies once booked. For peak season bookings, we encourage guests to explore date rescheduling rather than outright cancellation.

3. Rescheduling & Date Changes

We offer flexible rescheduling assistance for travelers needing to shift their vacation dates:

Date change requests made at least 15 days in advance incur zero administrative amendment fees from our agency.
Any seasonal tariff differences charged by hotels (such as moving from off-season to peak season) will be adjusted in the final settlement invoice.
If new travel dates are undecided, your advance deposit can be held as an open travel credit valid for 12 months.

4. Cancellations by Lavocat Tour Planners

In the rare event that Lavocat Tour Planners is unable to fulfill a tour due to operational constraints or internal reasons, guests will receive a guaranteed 100% full refund of all advance payments or the option to transfer to an upgraded alternate tour package at no additional cost.

5. Force Majeure & Severe Weather

In circumstances of natural disasters, severe monsoons, landslides, strikes, or government travel restrictions, our team will assist in rerouting the itinerary to safe corridors or negotiating maximum date-transfer waivers with our hotel partners.

6. Non-Refundable Components

Certain third-party travel components are strictly non-refundable once booked:

Domestic flight tickets (governed strictly by airline fare rules).
Wildlife sanctuary and national park safari permits issued by Forest Departments.
Train tickets (subject to standard railway cancellation charges).

7. Refund Timeline & Processing Method

Approved refunds are processed promptly and disbursed directly back to the original source bank account, UPI, or card used during booking within 5 to 7 business banking days.

8. How to Request a Cancellation

To request a cancellation or date change, please send an email with your Booking Reference ID, Traveler Name, and reason for cancellation to:

Lavocat Tour Planners - Accounts & Cancellation Desk
South Vazhakulam, Aluva - 683105, Kerala, India
Email: lavocattourplanners@gmail.com
Phone / WhatsApp: +91 95673 71745 / +91 94960 69628