Privacy Policy
At Lavocat Tour Planners, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share your personal information when you visit our site, request custom itineraries, or book a vacation with us.
1. Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages, tour packages, or destinations that you view.
When you make an inquiry, request a customized itinerary, or book a tour package through the site, we collect certain information from you, including your name, billing address, email address, phone / WhatsApp number, travel dates, passenger group details, and holiday preferences. We refer to this information as "Booking Information".
For hotel reservations, flight ticketing, and government forest/sanctuary entry permits, we may also collect government-issued photo identification copies (such as Passport, Aadhaar, or Voter ID) as mandated by hospitality providers and statutory authorities.
2. How We Use Your Personal Information
We use the Booking Information that we collect generally to fulfill any reservations and travel requests placed through the site, including:
- Customizing, arranging, and confirming your personalized holiday itinerary.
- Reserving handpicked resorts, hotels, and luxury houseboats on your behalf.
- Coordinating private chauffeur allocations, airport pickups, and vehicle transfers.
- Communicating with you to provide booking vouchers, invoices, and 24/7 on-tour assistance.
- Screening our bookings for potential risk or fraudulent activities.
We use the Device Information that we collect to help us improve and optimize our site (for example, by generating analytics about how our guests browse and interact with our destination packages).
3. Sharing Your Personal Information
We share your Personal Information with trusted service partners strictly to help us provide our travel services to you, as described above. For instance, we share guest names with confirmed hotels for room check-in and provide pickup timings and locations to our assigned chauffeurs for seamless travel coordination.
We never sell, trade, or rent your personal data to third-party marketing companies. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena or lawful request for information, or to otherwise protect our rights.
4. Data Security & Retention
We implement strict organizational, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All digital transmissions through our contact forms are protected with standard SSL encryption.
When you place a booking inquiry through the site, we will maintain your Booking Information for our records unless and until you ask us to delete this information, subject to mandatory accounting and taxation retention requirements.
5. Cookies & Tracking Technologies
Our website uses cookies to improve your user experience and track website performance. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Your Rights
You have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact details below.
7. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with the latest effective date.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by phone:
Lavocat Tour Planners
South Vazhakulam, Aluva - 683105, Kerala, India
Email: lavocattourplanners@gmail.com
Phone: +91 95673 71745 / +91 94960 69628